Job Summary
A security intelligence and analytics company has a current position open for a Remote Support Escalations Manager in Boulder.
Must be able to:
- Act as the single point of contact for global teams on escalated issues
- Collaborate with the Senior Escalations Manager on escalating critical customer issues and help drive them through resolution
- Manage and coordinate IT Incident/Problem Management principles and practices using ITIL
Qualifications for this position include:
- 3+ years’ experience working with enterprise level software and customers
- ITIL Foundation Certified
- Strong foundation of troubleshooting methodology that can effectively solve problems that have never been solved before
- Able to work on multiple tasks at the same time
- Excellent communication skills; written and verbal
- Experience building relationships with various cross-functional departments
