Remote Support Helpdesk I in Ann Arbor

Job ID: Available for Members

Location: Michigan

Compensation: Send Rates or Salary

Staff Reviewed: Wed, Apr 10, 2019

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A web hosting company is searching for a person to fill their position for a Remote Support Helpdesk I in Ann Arbor.

Candidates will be responsible for the following:

  • Providing creative solutions for complex user problems
  • Delivering a remarkable support experience
  • Fulfilling client support requests

Qualifications for this position include:

  • Attend company events
  • Familiarity with common web hosting services
  • Excellent written and verbal communication skills
  • Patience and perseverance to provide technical support to non-technical users
  • Some experience with PHP, CSS, web server configuration, Linux CLI and PowerShell
  • Familiarity with WordPress and running a website is required