Job Summary

A technology company has an open position for a Remote Support Manager.

Candidates will be responsible for the following:

• Ensuring that all customer cases are responded to
• Acting as the customer escalation contact
• Ensuring that the support knowledge base is always kept up to date

Qualifications Include:

• Minimum 5 years or equivalent
• Experience or knowledge of OpenStack, Cloud or Virtualization technologies
• Minimum 3 years or equivalent, experience in supervisory/managerial role
• Excellent communication skills