Job Summary

A business to business service has an open position for a Remote Support Operations Vice President.

Candidates will be responsible for the following:

• Managing daily RTA / scheduling operations
• Assisting in setting and monitoring performance standards
• Partnering with WFM analysts and forecasters to meet necessary staffing requirements

Required Skills:

• Experience supporting both Inbound and Outbound contact center operations
• Experience in brick and mortar and virtual contact center operations
• Knowledge of contact center industry standards and key performance metrics
• Excellent communication skills
• Demonstrated ability to develop and implement process enhancements  
• Ability to plan, prioritize, organize and communicate effectively