Remote Support Services Associate

Job Summary

A company is looking for a Support Services Associate (Contractor).

Key Responsibilities

• Provide professional support to K-12 educators via phone, chat, and email
• Prioritize and manage a high volume of cases while maintaining quality and response time standards
• Create and maintain accurate case records in Salesforce, including troubleshooting steps and resolutions

Required Qualifications

• High school diploma or equivalent
• 1+ years of experience using Google Suite products
• 1+ years of experience working in Customer Service
• Degree in Computer Information Technology, Education, or a related field is preferred
• Experience in an IT/help desk support environment is preferred