Remote Support Specialist

Job Summary

Providing exceptional customer service in a remote environment, the full-time Remote Support Specialist will manage client bookings, inquiries, and service requests while ensuring accurate records and effective communication with internal teams.

Key responsibilities:

• Respond promptly to client bookings and inquiries via telephone, email, and online channels
• Coordinate and track service requests from initiation to completion, ensuring timely follow-up
• Maintain accurate records and provide administrative support to enhance service delivery

Required qualifications:

• GED or high school diploma or equivalent
• Minimum one year experience in customer service or administrative support roles
• Proficiency in Microsoft Office Suite and Google Workspace
• Strong organizational and multi-tasking skills
• Ability to work independently in a remote setting with a reliable internet connection