Job Summary
An online network of engineers has a current position open for a Remote Support Specialist.
Core Responsibilities Include:
- Taking inquiries via phone lines and other written communication channels
- Tracking, analyzing, and reporting on customer service metrics
- Identifying areas for improvement in client experience policies
Skills and Requirements Include:
- A strong history of successful customer service and technical support experience
- To excel at this position, you must be energetic and proactive
- You must be able to work without much supervision and manage your time and resources efficiently
- Excellent English communication skills, both written and verbal
- An extensive history of successful customer service over a variety of communication channels
- Experience over phone and email
