Remote Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 28, 2021

This job expires in: 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A privately-held web design and development consulting firm needs applicants for an opening for a Remote Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Respond, resolve, triage, and escalate user questions on various products forum
  • Ensure questions are triaged within defined SLA
  • Filter out questions not specific to the WordPress plugin

Skills and Requirements Include:

  • Effective communication, specifically in a customer service environment
  • Knowledge of and familiarity with WordPress
  • Good organizational skills
  • Some familiarity and hands-on experience with web technologies
  • Not only are you comfortable, but you thrive in a fast-paced environment

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