Job Summary
A privately-held web design and development consulting firm needs applicants for an opening for a Remote Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Respond, resolve, triage, and escalate user questions on various products forum
- Ensure questions are triaged within defined SLA
- Filter out questions not specific to the WordPress plugin
Skills and Requirements Include:
- Effective communication, specifically in a customer service environment
- Knowledge of and familiarity with WordPress
- Good organizational skills
- Some familiarity and hands-on experience with web technologies
- Not only are you comfortable, but you thrive in a fast-paced environment