Job Summary
A digital security services provider has a current position open for a Remote Support Specialist.
Core Responsibilities Include:
- Becoming a trusted subject matter expert on the product
- Helping customers get the most out of our platform
- Developing and executing short-term solutions to resolve complex client issues
Position Requirements Include:
- Minimum of 3 years of experience in customer support with a technical product
- Excellent written and verbal communication skills
- Ability to break down a complex technology or problem
- Experience troubleshooting tech issues and efficiently relaying information to necessary stakeholders
- Experience balancing multiple tasks and customer needs simultaneously