Job Summary
A software company is filling a position for a Remote Support Specialist in San Francisco.
Must be able to:
- Troubleshoot and answer their questions via email and social media
- Configure and troubleshoot SAML-based SSO setups
- Relay insights from customers on to our product team
Applicants must meet the following qualifications:
- Previous experience providing email support as a primary job responsibility
- Experience with Enterprise-grade SAML configuration and/or troubleshooting, or equivalent
- Basic understanding of HTML, CSS, and Javascript
- The ability to communicate clearly and positively through written and spoken English
- A broad creative or technical curiosity
- Two-year commitment to working in support
