Job Summary

A security and systems management company is in need of a Remote Support Technical Account Manager in Memphis.

Candidates will be responsible for the following:

• Fielding “first contact” technical support phone calls on a rotational basis
• Solving Tier I/II technical support issues alone or with the aid of your peers
• Identifying and triaging tier III support issues and escalate them to the proper team members

Position Requirements Include:

• Very limited travel for training and possibly limited customer site visits
• 1+ years’ experience in technical positions
• 1+ years’ of operational experience in endpoint operations or security
• Demonstrated critical thinking skills
• Ability to break the problem down into manageable, ordered piece parts
• Ability to convey the problem statement and plan of attack to others