Remote Support Technician

Job Summary

Seeking a motivated Tier 1 Support Technician for a contract-to-hire remote position, where the candidate will provide technical support for clients, troubleshoot various technical issues, and assist with onboarding and deployments while delivering exceptional customer service.

Key responsibilities

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
• Document all work performed within the PSA system and escalate complex issues as needed

Required qualifications

• Minimum 1 year of Managed Service Provider (MSP) experience
• Minimum 1 year of technical support experience
• Experience supporting Microsoft 365 and Windows desktop operating systems
• Knowledge of Active Directory and network connectivity troubleshooting
• Reliable internet connection and dedicated workspace for remote work