Job Summary
An IT services provider needs applicants for an opening for a Remote Systems Administrator in Austin.
Candidates will be responsible for the following:
- Proactively detecting and sending alerts based on network thresholds.
- Participating in all Major Incident Management and Root Cause Analysis calls, follow-up, track and records actions
- Detecting change of state conditions that have significance for management of Configuration Items (CIs) and IT services
Skills and Requirements Include:
- Minimum of a bachelor's degree in computer science, software engineering, or information systems; with 5 years of experience
- An additional 8 years of work experience can be considered in lieu of a degree
- Required operational experience with Service Now and Solar Winds
- Ability to work with customers of various technical abilities
