Remote Tax Preparation Software Customer Service Agent

Job ID: Available for Members

Location: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 20, 2020

This job expires in 2 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Independent Contractor, Seasonal

Employer Type: Employer

Career Level: Experienced

Job Summary

A customer services provider has a current position open for a Remote Tax Preparation Software Customer Service Agent.

Must be able to:

  • Provide top-notch customer service skills while guiding callers to the right solutions for their specific needs
  • Research, navigate and locate answers from webpages and resources independently in a variety of different situations
  • Demonstrate a sincere desire to assist customers and put their needs first

Qualifications for this position include:

  • At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail or similar environment)
  • Having achieved a satisfactory level of technical skill or knowledge
  • Familiarity with operating systems, including Windows OS versions and/or Mac OS versions
  • Ability to install/uninstall applications
  • Ability to download products/applications, using various browsers
  • Experience using accounting or tax software in the past