Remote Team Lead

Job Summary

A company is looking for a Team Lead (TL) - Part-Time.

Key Responsibilities

• Monitor real-time production and service levels, escalating risks as needed
• Provide day-to-day supervision and coaching for Patient Access Representatives
• Handle escalations from patients or clients and document outcomes

Required Qualifications

• Associate's degree in Business Administration, Healthcare Administration, or related field
• Prior call center or customer service experience required; healthcare experience preferred
• Previous Team Lead, Supervisor, or equivalent leadership experience preferred
• 2 years of remote work experience
• 2 years of supervisory or equivalent experience in a call center environment