Remote Team Lead

Job Summary

Providing subject matter expertise and technical support, the full-time Remote Team Lead will guide and train staff members, ensuring compliance with CMS guidelines and meeting departmental goals.

Key responsibilities

• Lead and support Appeals Specialists, Clerks, and Analysts by providing expertise and training
• Utilize knowledge of contract processes to assist with automated tasks and case file requests
• Facilitate meetings to discuss quality measures and ensure adherence to company policies

Required qualifications

• High School diploma or equivalent
• Three years of general office experience, with education in administration or business potentially substituting for experience
• One year of experience in Mailroom, Medicare appeals, or Managed Care appeals
• Preferred experience in Managed Care, Quality Letter System (QLS), or Medicare Appeal System (MAS)