Remote Team Leader

Job Summary

A company is looking for a Team Leader responsible for overseeing the day-to-day operations of a team of Customer Service Associates in a remote setting.

Key Responsibilities

• Exhibit company culture and values while meeting or exceeding KPIs
• Communicate job expectations, monitor performance, and coach team members
• Ensure compliance with organizational policies and recommend operational improvements

Required Qualifications, Training, and Education

• Associate degree preferred
• Minimum of 2 years of previous experience in a fast-paced leadership role
• 1 year of previous leadership experience within a call center environment preferred
• Flexible schedule to accommodate a 24x7 work environment
• Good attendance record and performance metrics over the last 90 days