Job Summary
A workforce management solution has a current position open for a Remote Team Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Manage the support queue
- Triage and manage most, if not, all inbound client calls
- Set client expectations over call
Applicants must meet the following qualifications:
- 1+ years of customer support experience
- Willingness to go above and beyond
- Multi-tasking abilities
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols, and software applications