Job Summary

A workforce management solution has a current position open for a Remote Team Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Manage the support queue
• Triage and manage most, if not, all inbound client calls
• Set client expectations over call

Applicants must meet the following qualifications:

• 1+ years of customer support experience
• Willingness to go above and beyond
• Multi-tasking abilities
• Experience with Salesforce Service Cloud or other Support ticketing systems
• Understanding of operating systems, networking technologies/protocols, and software applications