Job Summary

A digital insurance claims company is seeking a Remote Tech Support Agent.

Core Responsibilities of this position include:

• Meeting call volume standards along with other key performance indicators
• Demonstrating a comprehensive understanding of multiple user-friendly Software Platforms
• Building customer rapport by probing, listening, and offering solutions that resolve customer issues

Qualifications Include:

• Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in mind
• Basic troubleshooting skills – attentive to the details, ask clarifying questions and help problem solve using the tools and resources provided
• Critical Thinking skills/Big Picture Mindset
• Remains calm under pressure and can think and react quickly, especially in times of distress for customers
• Dedication to learn our products inside and out so that you can answer the client questions thoroughly
• Ability to work from home in a quiet, designated workspace