Remote Tech Support Agent

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 23, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A digital insurance claims company is seeking a Remote Tech Support Agent.

Core Responsibilities of this position include:

  • Meeting call volume standards along with other key performance indicators
  • Demonstrating a comprehensive understanding of multiple user-friendly Software Platforms
  • Building customer rapport by probing, listening, and offering solutions that resolve customer issues

Qualifications Include:

  • Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in mind
  • Basic troubleshooting skills – attentive to the details, ask clarifying questions and help problem solve using the tools and resources provided
  • Critical Thinking skills/Big Picture Mindset
  • Remains calm under pressure and can think and react quickly, especially in times of distress for customers
  • Dedication to learn our products inside and out so that you can answer the client questions thoroughly
  • Ability to work from home in a quiet, designated workspace

COMPLETE JOB DESCRIPTION

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