Remote Tech Support Representative

Job Summary

Working remotely on a night shift basis, the full-time Customer Service / Tech Support Representative will provide inbound customer support, resolve technical issues, and maintain documentation for a leading tech brand.

Key responsibilities:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases

Required qualifications:

• 1+ year of customer service experience
• Technical support experience preferred
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and computer navigation skills