Remote Tech Support Representative

Job Summary

Working remotely, the full-time Customer Service / Tech Support Representative will provide exceptional customer service and technical support for tech products, resolving issues and answering inquiries via inbound and outbound calls.

Key responsibilities

• Answer customer inquiries and provide troubleshooting support for hardware and software issues
• Utilize call flow guides to deliver inbound customer support effectively
• Document and track customer interactions and technical issues in databases

Required qualifications

• 1+ year of customer service experience
• High school diploma or GED
• Proficiency in using and explaining technology, including familiarity with iOS and/or MacOS
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and PC knowledge