Remote Tech Support Representative

Job Summary

Delivering exceptional customer experiences, the remote Customer Service / Tech Support Representative will provide technical support and troubleshooting for a leading tech brand while working part-time or full-time in a home-based environment.

Key responsibilities

• Answer customer inquiries about products and services while providing world-class customer service
• Resolve technical issues related to hardware, software, and client products using a call flow guide
• Document and track customer interactions and maintain knowledge of client products and services

Required qualifications

• 1+ year of customer service experience
• High school diploma or GED
• Strong familiarity with technology, including iOS and/or MacOS
• Ability to work in a quiet, distraction-free environment
• Proficiency in fast-paced multi-tasking and strong computer navigation skills