Remote Tech Support Specialist

Job Summary

A company is looking for a Remote Tech Assist to provide real-time support to field technicians.

Key Responsibilities

• Provide real-time operational support to field technicians for installation, repair, and service assurance activities
• Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel
• Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems

Required Qualifications

• Minimum 1 year experience in an IT/Help Desk Support environment
• Must be able to successfully pass client-specific assessment during training
• At least 18 years of age or older
• High School Diploma or GED; College Degree preferred
• Must live in the State of Tennessee