Remote Tech Support Specialist

Job is Expired

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Jul 06, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A relocation services company has an open position for a Remote Tech Support Specialist.

Candidates will be responsible for the following:

  • Answering customer inquiries and provide technical assistance and support via email, phone call, social media and other channels as needed
  • Utilizing provided case management system to track and enter updates on internal and external tickets
  • Working with the Engineering team to improve our customers’ experiences

Applicants must meet the following qualifications:

  • Minimum 2 years experience working in technical support or help desk environment
  • Authorized to work in the U.S. without sponsorship
  • Exceptional verbal, written and interpersonal communication skills
  • Strong passion for an active lifestyle including running, cycling, hiking or other outdoor activities preferred
  • Strong listener with ability to show empathy and patience
  • Strong knowledge of Internet and software applications, including Google G Suite other related business software

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