Remote TechConnect Technician
Job Summary
Providing real-time remote technical support and training, the full-time Remote TechConnect Technician will assist internal technicians and dental customers through the TechConnect platform, while also managing dispatch requests when not on calls.
Key responsibilities
- Handling requests from a queue-based system and documenting all interactions in work orders
- Providing remote support to dental office staff through troubleshooting, installations, and configurations
- Guiding rookie technicians and managing the dispatch board during non-call periods
Required qualifications
- High School Diploma or equivalent
- Associate's Degree in a Technical or Vocational field
- 5+ years of Dental Field Service Experience
- 1-3 years in a Remote Support, Help Desk, Contact Center, or Teleservice Role (Preferred)
- Strong knowledge of dental and related equipment operation and troubleshooting
Complete Job Description
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