Job Summary

A leading provider of healthcare customer relationship management software is seeking a Remote Technical Account Director in Nashville.

Candidates will be responsible for the following:

• Driving product adoption
• Closely managing and nurturing accounts
• Identifying and executing cross-sell/up-sell opportunities

Qualifications Include:

• Ability to travel up to 50%
• Bachelor’s degree
• 3+ years of account management experience, with upselling, cross-selling, and/or renewals
• Experience with customer-retention as your KPI, preferably in a SaaS organization
• Demonstrated knowledge of healthcare industry
• Excellent communication skills, including issue tracking, triaging and crisis management