Remote Technical Account Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Thursday, February 22, 2018

Job Category: Account Management, Information Technology, Sales

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT security company has an open position for a Remote Technical Account Manager.

Core Responsibilities of this position include:

  • Serving as an internal advocate for strategic customers and responding to customer escalations
  • Working with the account team, technical support, operations and engineering teams to ensure timely resolution
  • Creating and delivering executive customer presentations that outline system performance, potential issues, and ROI

Qualifications for this position include:

  • Ability to travel up to 25% of the time
  • 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • Knowledge of Linux, SMTP, and MySQL