Job Summary
An IT security company has an open position for a Remote Technical Account Manager.
Core Responsibilities of this position include:
- Serving as an internal advocate for strategic customers and responding to customer escalations
- Working with the account team, technical support, operations and engineering teams to ensure timely resolution
- Creating and delivering executive customer presentations that outline system performance, potential issues, and ROI
Qualifications for this position include:
- Ability to travel up to 25% of the time
- 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role
- Knowledge of data communication concepts and technologies, specifically email and networking
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Knowledge of Linux, SMTP, and MySQL
