Job Summary
A customer loyalty platform has a current position open for a Remote Technical Account Manager.
Core Responsibilities Include:
- Working in conjunction with Engineering, CSMs, & Technical Support Engineers - manage, escalate, and drive resolution of customers' technical support issues
- Owning all incidents from aligning members to sending out emails to following up with customers. This will consist of documentation, sending out recaps, post mortems, RCAs, change management, closing the loop with engineering on Jiras, and reporting
- Automating the incidents using Transposit - slack channels, Jira creations, zoom kick offs, customer engagements, status page updates etc.
Applicants must meet the following qualifications:
- 3-5 years Technical Account Management Experience
- Experience working in Customer Success and / or Customer Support
- Experience with Account Management
- Experience growing customer accounts
- Experience with reporting and QBR’s
- Experience with incident and escalation management
