Job Summary
A software solutions company has an open position for a Remote Technical Account Manager in Atlanta.
Individual must be able to fulfill the following responsibilities:
- Analyze, diagnose, and resolve customer incidents
- Service ad hoc user requests such as custom SQL, reports, extracts, imports, reconciliation, etc
- Monitor batch processing, log files, system activity, and performance to ensure system stability
Must meet the following requirements for consideration:
- Experience in a production support or managed services role
- Structured Query Language (SQL) skills
- Outstanding customer service and relationship management skills
- Consistently practices strong communication and organizational skills
- Fundamental knowledge of Windows technologies, networking, security, IIS, etc
- Supply Chain Management experience
