Job Summary
A software development company has an open position for a Remote Technical Account Manager in Seattle.
Individual must be able to fulfill the following responsibilities:
- Supporting the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design
- Developing trusted advisor relationships with customers’ technical staff, managers and executive sponsors
- Providing Tier-3 technical support to customers
Qualifications for this position include:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
- Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore
- At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Professional demeanor, able to manage situations of high stress
