Job is Expired
Location: Arizona, California, Colorado, Georgia, Illinois, Louisiana, Minnesota, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Washington
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 25, 2020
Job Summary
A software company needs applicants for an opening for a Remote Technical Applications Support Agent.
Core Responsibilities Include:
- Troubleshooting and resolving customer service inquiries
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Escalating customer inquiries to Product Engineering teams as needed
Must meet the following requirements for consideration:
- Excellent communication and relationship-building skills
- Previous technical support experience
- Strong technical troubleshooting, problem-solving skills