Remote Technical Concierge Intermediate Ambassador in Portland

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 03, 2020

This job expires in 9 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing firm has an open position for a Remote Technical Concierge Intermediate Ambassador in Portland.

Core Responsibilities of this position include:

  • Responding and working on ticket requests and incidents utilizing the internal ticketing system
  • Providing support to customers via telephone, chat, email, and electronic services
  • Acting as the customer advocate for the entire support experience

Qualifications Include:

  • Strong desire to learn Microsoft 365 services and features
  • Must have a high degree of customer service skills
  • Knowledge of concepts and best practices related to call center methodologies
  • Understanding of Microsoft 365 plans and service descriptions
  • Introductory level of troubleshooting, problem solving experience supporting Microsoft 365 services and features
  • Ability to learn and support Microsoft 365 migration options per workload