Remote Technical Concierge Intermediate Ambassador in Portland

Job Summary

A staffing firm has an open position for a Remote Technical Concierge Intermediate Ambassador in Portland.

Core Responsibilities of this position include:

• Responding and working on ticket requests and incidents utilizing the internal ticketing system
• Providing support to customers via telephone, chat, email, and electronic services
• Acting as the customer advocate for the entire support experience

Qualifications Include:

• Strong desire to learn Microsoft 365 services and features
• Must have a high degree of customer service skills
• Knowledge of concepts and best practices related to call center methodologies
• Understanding of Microsoft 365 plans and service descriptions
• Introductory level of troubleshooting, problem solving experience supporting Microsoft 365 services and features
• Ability to learn and support Microsoft 365 migration options per workload