Remote Technical Customer Care Specialist

Job ID: Available for Members

Location: West

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 02, 2020

This job expires in 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

An SaaS management platform has a current position open for a Remote Technical Customer Care Specialist.

Candidates will be responsible for the following:

  • Providing Tier 1 technical support to customers
  • Reviewing and diagnosing customer issues and providing reasonable resolutions
  • Managing bug backlog and customer communications

Qualifications for this position include:

  • Bachelor’s Degree or equivalent experience
  • Excellent problem solving and technical troubleshooting skills
  • Ability to identify differences between product issues and customer knowledge or usage issues
  • Experience with customer support technologies, such as FreshDesk
  • Ability to understand and explain technical information to non-technical individuals
  • Excellent business communication skills (read, write and speak)