Job Summary
An SaaS management platform has a current position open for a Remote Technical Customer Care Specialist.
Candidates will be responsible for the following:
- Providing Tier 1 technical support to customers
- Reviewing and diagnosing customer issues and providing reasonable resolutions
- Managing bug backlog and customer communications
Qualifications for this position include:
- Bachelor’s Degree or equivalent experience
- Excellent problem solving and technical troubleshooting skills
- Ability to identify differences between product issues and customer knowledge or usage issues
- Experience with customer support technologies, such as FreshDesk
- Ability to understand and explain technical information to non-technical individuals
- Excellent business communication skills (read, write and speak)