Job Summary

A technology company is in need of a Remote Technical Customer Experience Operations Vice President.

Core Responsibilities Include:

• Compiling data to make assessments of the department's progress
• Leading all aspects of the daily operations of the customer service (MX) department
• Identifying, scoping and building requirements for improvements and functionality required to support the Customer Experience effort

Required Skills:

• Bachelor's degree
• 10+ years of relevant Operations or Operations-related experience
• Deep understanding of relevant Customer service technologies, tooling and automation
• Outstanding executive-level verbal and written communication skills
• Experience in people management, including developing a team