Remote Technical Customer Service Specialist

Job Summary

Providing exceptional customer support, the full-time Remote Technical Customer Service Specialist will assist clients with account inquiries and technical issues related to SSL, servers, and relational databases, working weekdays from 3pm to 12am EST.

Key responsibilities

• Identifying customer needs and resolving issues related to SSL, servers, and relational databases
• Performing routine call center activities and maintaining accurate customer profiles
• Using provided tools to guide customer conversations and deliver important information empathetically

Required qualifications

• High school diploma or equivalent
• At least 6 months of customer service work experience
• Knowledge of desktop and portable devices, as well as relational databases, SSL, and/or servers
• Typing speed of 30 WPM or higher
• Ability to pass a criminal background check and possess legal authorization to work in the U.S. permanently