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Remote Technical Customer Service Specialist in Brighton

Job is Expired
Location: Massachusetts
Compensation: Salary
Staff Reviewed: Fri, Mar 15, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A publishing company is searching for a person to fill their position for a Remote Technical Customer Service Specialist in Brighton.

Individual must be able to fulfill the following responsibilities:

  • Actively listening and assessing client needs
  • Utilizing tools and training to find solutions to those needs
  • Taking ownership of the interaction until final resolution

Qualifications for this position include:

  • Ability to work onsite Monday-Wednesday and remotely Saturday and Sunday
  • Minimum of a four- year degree from an accredited college
  • Minimum of one-year prior client service experience in a technical customer service role
  • Strong troubleshooting skills with common browsers such as Internet Explorer, Chrome, Safari and Firefox
  • Proficiency with web collaboration tools, ticketing systems and/or learning management platforms

COMPLETE JOB DESCRIPTION

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