Job Summary
A provider of identity for the enterprise has a current position open for a Remote Technical Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Serve as the primary point of contact post implementation
- Develop a trusted advisor relationship with customer partners
- Prepare and educate customers on new features and releases
Applicants must meet the following qualifications:
- Available to travel up to 35%
- 8+ years of customer success and SaaS organization experience
- Expert knowledge and experience in IAM, Security, cloud architecture, on-premise IT
- 10+ years of consulting and implementation practices on a broad range of IT systems
- Knowledge of enterprise web technologies, security and state of the art infrastructures
- Agreeable and willing to be a hands-on contributor
