Remote Technical Customer Success Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 08, 2020

This job expires in 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT company is seeking a Remote Technical Customer Success Support Specialist.

Core Responsibilities Include:

  • Managing technical and strategic questions from our customers
  • Working primarily over email and in-app messaging

Applicants must meet the following qualifications:

  • Familiarity with inbound/outbound sales processes, search platform functionality, and technical product support
  • Experience partnering with product and development teams and subject matter experts
  • 2-3 years direct experience with ticket or case resolution in a customer service