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Remote Technical Customer Success Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Oct 07, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT company is seeking a Remote Technical Customer Success Support Specialist.

Core Responsibilities Include:

  • Managing technical and strategic questions from our customers
  • Working primarily over email and in-app messaging

Applicants must meet the following qualifications:

  • Familiarity with inbound/outbound sales processes, search platform functionality, and technical product support
  • Experience partnering with product and development teams and subject matter experts
  • 2-3 years direct experience with ticket or case resolution in a customer service

COMPLETE JOB DESCRIPTION

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