Remote Technical Customer Support Advocate

This job has been removed

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jan 08, 2021

This job expires in: 11 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An online survey company is seeking a Remote Technical Customer Support Advocate .

Individual must be able to fulfill the following responsibilities:

  • Respond to general and technical user inquiries via email, instant chat, and social media channels
  • Develop and maintain long-term relationships with people who use Typeform
  • Train, guide, and inspire users to get the most out of our platform

Skills and Requirements Include:

  • You are based in the US
  • Experience working in customer facing roles in the software industry
  • Good Knowledge of HTML and CSS
  • Ability to troubleshoot basic issues using in-browser developer tools (Mostly Chrome)
  • Strong communication skills, and fluency in verbal and written English
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs

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