Job Summary
An online survey company is seeking a Remote Technical Customer Support Advocate .
Individual must be able to fulfill the following responsibilities:
- Respond to general and technical user inquiries via email, instant chat, and social media channels
- Develop and maintain long-term relationships with people who use Typeform
- Train, guide, and inspire users to get the most out of our platform
Skills and Requirements Include:
- You are based in the US
- Experience working in customer facing roles in the software industry
- Good Knowledge of HTML and CSS
- Ability to troubleshoot basic issues using in-browser developer tools (Mostly Chrome)
- Strong communication skills, and fluency in verbal and written English
- Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
