Remote Technical Customer Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 25, 2020

This job expires in 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A marketing company is filling a position for a Remote Technical Customer Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Provide product feedback on behalf of customers, and from personal experience within the platform
  • Respond to email tickets and live chat requests in a timely manner
  • Troubleshoot customer escalations

Required Skills:

  • Ability to complete process evaluations, documentation, and planning
  • Ability to survey collection, analysis, and action plans
  • Ability to complete internal documentation