Remote Technical Customer Support Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Dec 26, 2020

Job Summary

A marketing company is filling a position for a Remote Technical Customer Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Provide product feedback on behalf of customers, and from personal experience within the platform
  • Respond to email tickets and live chat requests in a timely manner
  • Troubleshoot customer escalations

Required Skills:

  • Ability to complete process evaluations, documentation, and planning
  • Ability to survey collection, analysis, and action plans
  • Ability to complete internal documentation

COMPLETE JOB DESCRIPTION

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