Job Summary
A software development company. has a current position open for a Remote Customer Support Associate.
Individual must be able to fulfill the following responsibilities:
- Respond and resolve customer support tickets that come in
- Be a subject matter expert on the platform and confidently resolve issues customers are having
- Identify, test, and escalate websites issues to QA as necessary
Qualifications for this position include:
- Experience providing a high level of customer service, preferably in a technology environment or call center
- Experience multi-tasking multiple responsibilities
- Experience with both Microsoft and Mac platforms
- Experience using a variety of different web browsers
- Excellent written and verbal communication skills
- Excellent teamwork skills
