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Remote Technical Customer Support Leader

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 03, 2019
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A training solution company has an open position for a Remote Technical Customer Support Leader.

Individual must be able to fulfill the following responsibilities:

  • Deliver excellent interactions over email and phone
  • Support users of the company's web and mobile applications
  • Identify, refine, track, and automate reporting of customer support metrics

Position Requirements Include:

  • Ability to participate in weekly product meetings
  • Strong record in customer support/success or sales engineering for a B2B SaaS product
  • Experience and prudence dealing with sensitive data and systems
  • Understanding of AWS, Azure, and/or Google Cloud Platform service offerings

COMPLETE JOB DESCRIPTION

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