Remote Technical Customer Support Manager

This job has been removed

Location: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas

Compensation: Salary

Staff Reviewed: Fri, Apr 16, 2021

This job expires in: 4 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

An information technology and services company has a current position open for a Remote Technical Customer Support Manager in Atlanta.

Individual must be able to fulfill the following responsibilities:

  • Lead efforts to create Stord’s Customer Support Team, recruiting team members, training them, establishing policies and procedures
  • Maintain Stord’s reputation as a highly responsive and customer obsessed organization
  • Collaborate with Customer Success, Product Management, Integrations, Warehouse Excellence, Freight and Engineering teams

Position Requirements Include:

  • 5+ Years in a customer facing leadership role, preferably with Supply Chain or Logistics background
  • Experience providing Tier 1 (semi-technical) customer support for a software product
  • Experience working with: Helpdesk Software (Zendesk, JIRA etc.), CRM Software (Salesforce, HubSpot)
  • Comfortable talking to all levels within an organization, including C-level executives as part of escalation management
  • Used to working in a matrix environment with technical and non-technical resources

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