Job is Expired
Location: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas
Compensation: Salary
Staff Reviewed: Fri, Apr 16, 2021
Job Summary
An information technology and services company has a current position open for a Remote Technical Customer Support Manager in Atlanta.
Individual must be able to fulfill the following responsibilities:
- Lead efforts to create Stord’s Customer Support Team, recruiting team members, training them, establishing policies and procedures
- Maintain Stord’s reputation as a highly responsive and customer obsessed organization
- Collaborate with Customer Success, Product Management, Integrations, Warehouse Excellence, Freight and Engineering teams
Position Requirements Include:
- 5+ Years in a customer facing leadership role, preferably with Supply Chain or Logistics background
- Experience providing Tier 1 (semi-technical) customer support for a software product
- Experience working with: Helpdesk Software (Zendesk, JIRA etc.), CRM Software (Salesforce, HubSpot)
- Comfortable talking to all levels within an organization, including C-level executives as part of escalation management
- Used to working in a matrix environment with technical and non-technical resources
