Job Summary
An information technology company has a current position open for a Remote Technical Customer Support Representative.
Core Responsibilities Include:
- Helping healthcare and wellness providers set up and manage their accounts
- Working with the technical team to find solutions and identify problems
- Helping to identify patterns and suggest improvements to help center articles
Skills and Requirements Include:
- Prior experience with technical support at a SaaS company
- Passion for problem solving and an excitement for tricky challenges
- Tech savvy and able to quickly adapt to a variety of digital mediums
- Sense of urgency and a satisfaction from going above and beyond to provide solutions
- Ability to see the big picture and understand the reason behind each task