Remote Technical Customer Support Specialist 1

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 26, 2023

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company has an open position for a Remote Technical Customer Support Specialist 1.

Core Responsibilities Include:

Owning technical customer issues from initial report to resolution
Serving as liaison between Engineering, Product, and Customer Success teams
Collaborating with global Customer Success team members to properly manage customer inquiries

Qualifications Include:

2-3 years of work experience delivering technical (tier 2 or higher) customer support at a SaaS compan
Experience with email service providers such as Mailchimp, GMS, Digital Alchemy, Exact Target, and Serenata
Experience in property management systems (PMS) such as Micros Opera, Maestro, Protel, Fidelio, and PowerPro
Must have a passion for being part of a hard working, winning team
Must have strong communication skills (verbal & written)
Experience using a ticketing or bug tracking system, such as JIRA, Zendesk, and Salesforce

COMPLETE JOB DESCRIPTION

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Job is Expired

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Remote Technical Customer Support Specialist 1

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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