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Remote Technical Customer Support Specialist

Job is Expired
Location: Pacific Time, Mountain Time, Central Time, Eastern Time
Compensation: To Be Discussed
Staff Reviewed: Sun, May 09, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A web-based learning platform is searching for a person to fill their position for a Remote Technical Customer Support Specialist.

Core Responsibilities Include:

  • Providing ongoing support to teachers and students
  • Serving as our customers' primary point of contact for troubleshooting
  • Authoring and maintaining our Help Center articles

Qualifications for this position include:

  • 1+ years of experience providing email-based customer support for a SaaS company
  • Experience creating user-facing product documentation
  • Are a skilled troubleshooter
  • You have a strong interest in education
  • Tech-savvy and familiar with a variety of operating systems

COMPLETE JOB DESCRIPTION

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