Job Summary
A software developer that makes website creation software is seeking a Remote Technical Customer Support Specialist.
Must be able to:
- Help customers in support queues using applications including but not limited to Help Scout, ClickUp
- File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer
- Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services
Must meet the following requirements for consideration:
- Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
- Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
- Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
- Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
- Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
