Job Summary

A financial technology company is seeking a Remote Technical Customer Support Specialist.

Core Responsibilities of this position include:

• Reviewing workload diligently to stay ahead of customer expectations and in accordance with established service standards
• Translating customer needs/problems into solutions or internal support plans of action in an effective manner
• Maintaining continual awareness of new products as they are introduced

Qualifications Include:

• Bachelor's Degree preferred
• Proven experience in a technical support role, preferably within a SaaS company or related industry
• Strong technical skillset and demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing