Remote Technical Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Wed, Sep 14, 2022

Job Summary

A financial technology company is filling a position for a Remote Technical Customer Support Specialist.

Core Responsibilities of this position include:

  • Maintaining high level of customer satisfaction
  • Effectively translating customer needs/problems into solutions
  • Reviewing workload diligently

Must meet the following requirements for consideration:

  • 2+ Years of Proven experience in a technical support role
  • Proven work experience with SQL techniques is a must have in this role
  • Strong technical skillset including a demonstrated understanding of software technologies
  • Previous experience working with defined operating protocols
  • Ability to utilize CRM technology to document and manage customer support issues
  • Critical thinker with the ability to interface with various internal support partners to derive solutions

COMPLETE JOB DESCRIPTION

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