Job Summary
A financial technology company is filling a position for a Remote Technical Customer Support Specialist.
Core Responsibilities of this position include:
- Maintaining high level of customer satisfaction
- Effectively translating customer needs/problems into solutions
- Reviewing workload diligently
Must meet the following requirements for consideration:
- 2+ Years of Proven experience in a technical support role
- Proven work experience with SQL techniques is a must have in this role
- Strong technical skillset including a demonstrated understanding of software technologies
- Previous experience working with defined operating protocols
- Ability to utilize CRM technology to document and manage customer support issues
- Critical thinker with the ability to interface with various internal support partners to derive solutions