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Remote Technical Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Jan 16, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer, 100% Virtual Company
Career Level: Experienced

Job Summary

A technology company needs applicants for an opening for a Remote Technical Customer Support Specialist.

Core Responsibilities Include:

  • Communicating with our customers through email
  • Working on escalations tickets

Must meet the following requirements for consideration:

  • A minimum of 2 years of experience in technical customer support
  • Extensive experience troubleshooting complex software issues
  • A minimum of 2 years email support and/or creative writing experience
  • Experience with research, data collection and analysis
  • The ability to concisely explain technical concepts in a non-technical way

COMPLETE JOB DESCRIPTION

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